Yes. The transactions are processed by Sagepay, one of the UK's leading secure online credit card authenticators. No credit card information is passed from the bank to etnow, only the details of the items ordered and the delivery address are processed by etnow.
The books will be sent in recommended book packaging at a cost of £3 UK delivery and £13 Worldwide for Parcelforce Express 48.
Entertainment Technology Press books are usually dispatched on the next working day after the order is received and authenticated.
UK orders are sent by First Class Royal Mail to private addresses and by UPS Standard to business addresses, so please allow normal delivery times for those services.
Overseas airmail will take up to a week or so, and long distance surface mail orders may take as long as 10-12 weeks. Please be patient for these orders to arrive.
Orders are processed up to 2:00pm Mondays-Fridays. Orders received after 2:00pm will be processed on the next working day.
Some of the books have additional information supplied in WORD documents, PDF files or drawing files, etc. to supplement them. For example, AutoCAD - A Handbook for Theatre Users has sample drawing files for you to work with. There is a link to a zip file for these at the bottom of the book description. Some books' downloads are password protected; in that case, contact etnow with proof of purchase in order to obtain a password. Please email books@etnow.com . for this service.
ETP Strives to keep good stock at all times. However, occasionally there is a rush on a particular title and the stock level falls beneath tyour order value. In that case, if the item is likely to take longer than one week to become available you will be notified by email. Wherever possible we will provide you with an estimated delivery date.
This usually occurs due to a simple typing error when filling in your credit card details. Don't worry, just try again. If you continue unsuccessfully, try another card and consider contacting the failed card's provider. etnow can only dispatch books once the credit card has been successfully authenticated.
